We deliver our products Australia wide via Australia Post. Within the Melbourne Metro area, we can also arrange delivery (same or next day).
All our chocolates are sent via Express Post for overnight delivery within the Express Post network. Please allow 2-3 days for delivery outside the EP network in Australia. Please check the Australia Post website to verify if your location is within the network.
A tracking number for deliveries via Express Post will be emailed to you when your order is dispatched.
Other products are delivered via standard Parcel Post.
If you require same day delivery for items in stock, please contact us at firstname.lastname@example.org or via phone at 0402 849 342.
We will ship your order within 48 hours of your order being confirmed, except where items may not be in stock. In this case, we will ship as soon as stock has been replenished.
We do not ship products on a Thursday, Friday or weekend, to ensure your chocolates are not held up in transit longer than necessary.
We do not ship to PO Box addresses. Please ensure someone is at the delivery address to receive your parcel or arrange for pick up at your local post office.
LOCAL PICK UP
Customers can opt to pick up their orders from our premises. Pick up times available include Wednesday to Friday between 9am - 5pm.
If you need to arrange an alternative time, please indicate this in the instructions/comments box when placing your order.
We do not deliver chocolates outside Australia at this time. Other non-chocolate items can be shipped internationally, via Australia Post parcel post.
While we ensure all chocolate items are packed securely and protected from impact, we will not be liable for any loss or damage incurred as a result of rough handling or delay caused by our carrier that we have no control over, or by any event that is out of our reasonable control or foresight, including, but not limited to, any delay caused by an incorrect delivery address being provided to us.
Please refer to our FAQs page for details on how to correctly store your chocolates to ensure they stay fresh for your enjoyment for the length of their shelf life. CHOCOLATE CHILLI MANGO is not responsible for any damage or spoilage of chocolate products due to incorrect use or storage by customers.
While we use cold packs during the warmer months, we do not ship chocolates during hot weather - on days in excess of 29C. This may mean a small delay in the shipping of your order, in order to ensure it arrives safely. If you wish for chocolates to be delivered in warmer weather, there may be a surcharge incurred for additional packaging to ensure your items stay cool during transit. Customers choose to have chocolates shipped during warmer months at their own risk. Contact us at email@example.com for details..